Refund policy

CONTRACT WITHDRAWAL

In 14 days from the day you have received the products you have the right withdraw from the contract without you having to give a reason for your decision. You can submit a notice of withdrawal to the company with an unequivocal statement clearly stating that you are withdrawing from the contract.

You can send us a notice of resignation:

  • Written to the company address
  • In electronic form on info@ronjacollection.com
  • Attach an invoice or a copy of the invoice

RETURN OF GOODS

If you have already received the goods and withdraw from the contract, you must return the goods within 14 days of notification of withdrawal from the contract, to our address:
Tim Rihter s.p., Kozlovičeva ulica 31, 6000 Koper

You are considered to have returned the goods on time if you send it before the 14 day return deadline.

Shipment must be sent by registered mail, otherwise we are not responsible for loss.

You must return the products undamaged in the same quantity with all labels. In case of non-original or damaged packaging, we will deduct 10% of the value of the product.

You can choose to refund the purchase price or order a new product. If you have already paid for the delivered goods, we will consider the amount as a credit or we will refund the purchase price that you have already paid for the returned products. We will refund your money as soon as possible and no later than within 14 days of receiving the returned goods. Return of products within 14 days is considered a notice of withdrawal from the contract.

Non-refundable products:

  • Products ordered and tailored to the personal needs of the customer;
  • Products that cannot be returned due to their nature or are inseparably mixed with other objects due to their nature;

RECLAMATION

If the product does not work properly or does not work according to your expectations, please contact our technical service info@ronjacollection.com, where our consultants will be able to help you with the necessary explanations. This way you will avoid possible misuse of the product, damage to the product itself and possible damage to other things. For additional information regarding the advertised products and individual returns, contact us at info @ronjacollection


REFUND OF PAYMENTS RECEIVED

If you have already paid for the ordered goods, we will refund all payments received due to the order, immediately, or within 14 days at the latest upon receipt of notice of withdrawal and return of goods.

If you have already received the goods and withdraw from the contract, you must return the goods within 14 days of notification of withdrawal.

In this case, we will withhold refunds of payments received until we receive the returned goods or until you provide us with proof that you have sent the goods back.

We will return the payments received to you using the same means of payment as you used at the time of purchase.

DAMAGED PRODUCT

If you do not notice any damage to the package, but after opening the package you find that you have received a damaged product, you have 48 hours to report a complaint. More information at info@ronjacollection.com